"Shannon knows her stuff! She provided excellent customer service; she answered my questions without hesitation, clarified things for me, and never pressured me into buying insurance. I will continue using Shannon and Fall Creek Insurance for all my future insurance needs."
- Ashley H.
"Shannon is an exceptional health insurance agent who truly goes above and beyond for her clients. From start to finish, Shannon provided top-notch service and made the process of finding the right health insurance coverage seamless. She took the time to understand my unique needs and provided personalized recommendations. Shannon's thoroughness and attention to detail were impressive, and I never once felt pressured or rushed. She was always available to answer any questions I had and went out of her way to ensure I was completely satisfied with my policy. I would highly recommend Shannon to anyone in need of health insurance. She truly exceeded my expectations and made the experience stress-free and enjoyable."
- Kynya W.
"As a Health Insurance Agent and small business owner of five years, I knew after meeting Sherri and her Team at Fall Creek Insurance that I wanted to be a part of her Team. Fall Creeks passion for explaining to customers what they are purchasing and explaining why different coverages are important is exactly what I wanted for myself and my customers. The extra detail given to explaining the coverages is what has set Sherri and her Team apart. I am excited to be a part of the Fall Creek Team now and bring my Health Insurance expertise on board all while learning about Home, Auto, Commercial and Equine. I cant wait to see what’s on the horizon. I look forward to helping many of you with all your coverage needs."
- Jonathan G.
"I think many times insurance agents get a bad reputation of trying to sell you "something" Sheri and her team are impeccable! They are more than just insurance agents--they truly care about educating you on a process and the industry to ensure you are in the best products--they listen --they ask questions to make you think..having first hand experience in having to use a policy --trust me it matters who your agent is. You won't be sorry working with this group! High level of integrity."
- Stephanie M.
"Sheri was wonderful and patient in explaining the insurance process and questions that I have had, and even questions I didn’t know I had, that other agents that work for Allstate or State Farm or other places were not able to answer satisfactorily. She got me the correct coverage at a great price and saved my husband and I a few hundred dollars a year! I’m confident that she will be there when I need her and I feel like we’ve made a new friend. Thank you Sheri!"
- Ana H.
"I’m so happy I got my insurance with Falk Creek Insurance. Sherri and Jessica were very quick in getting quotes for my homeowners policy! Not only did they get me a much better policy than I had, it was less expensive than what I was paying! Give these young ladies a chance to save you some money! You won’t be disappointed! Thank you Sherri and Jessica!!!!"
- Mary B.
"We had the best experience getting home owners insurance using Sheri! She was as so personable and patient and worked hard to get us the insurance we wanted. My husband and I have both worked in the storm insurance industry and Sheri is so knowledgeable and knows her business!! Thank you Sheri, we will be referring you to others!!"
"Sheri is one of those rare insurance agents who really knows what she is doing and is also a pleasure to work with. She provided us a very customized experience that fit our families needs and budget. She was committed to fully understanding what was important to us to get us our maximum coverage at the lowest cost. She was also able to clear up several issues created by past insurance agents/companies who weren't as dedicated as she is. As an independent insurance agent, she can match your needs to one of many providers and give you the best solution. I highly recommend Sheri if you are needing insurance or have any questions she is very straightforward and gave me the piece of mind I needed to protect My Family."
- Toni M.
"Shannon was amazing. She is very knowledgeable and great to work with. When I left my previous job I lost my insurance and tried to navigate the Government health care website and it was horrible. Shannon was able to get me great insurance and a low cost without the headache of trying to figure out the Government website.. I HIGHLY RECOMMEND"
- Audra R.
"I am so very blessed to be a new Gent at Fall Creek. Sheri, Jessica, Kayman and Jon are all wonderful co workers. I am so excited to learn and grow with them. I have also had the privilege of meeting some amazing clients, that I can now call friends. They truly make me feel like this is where I am meant to be. I can not wait to see how we all grow and help Fall Creek Insurance grow and serve more families and the community."
- Shannon M.
"Sheri was very helpful in obtaining equine insurance! She knew all the right questions to ask, greatly streamlined the application process for me, worked around my fluid schedule and quickly obtained the coverage I needed at a very competitive rate! Thank you, Sheri!"
- Rebecca C.
"Shannon was very professional, knowledgeable and helpful. She assisted me to find a great insurance policy with affordable premiums. And when I had a problem she helped me to resolve it. I would recommend her to all my friends."
- Joan Z.
"Shannon is amazing! I was having a hard time finding good, affordable health insurance and Shannon helped me secure the bag. I feel completely informed and am super confident in my decision to have my health coverage with this office!"
- Gabrielle W.
"Fall Creek Insurance is hands down the best company to go with. Sheri and Jessica are always helpful and put the customer first. Highly recommend!"
- Dbrowning 592
"Loved working with Sheri in getting my insurance transferred over! Jessica was also really helpful. I can’t recommend Fall Creek enough!"
- Emma-Leigh L.
"Shannon is wonderful! She took the time to help my family and I choose what was right for us. I could tell she truly cared. 10/10 would recommend!"
- Haylee M.
"Sheri is so sweet and very knowledgeable. She is always prompt and responsive whenever I have questions or concerns. She is the best, and genuinely cares about finding the best rates and coverage for your needs."
- Wendy W.
"Shannon is awesome! She went through every plan with me thoroughly to ensure my family's needs are met. Even though I just started working with her, she is so personable, it's like working with a friend who really cares about me and my family."
- Meagan M.
"Sheri helped me so much. Could not recommend her enough! She answered all my questions, was very patient with me! If I could give more stars I would!"
- Christy J.
"Always such a pleasure to work with Sheri! We've been with her for years and am happy to say gladly switched to Fall Creek with her! Knowledgeable professional help with one of the most critical needs in today's world! 10 out of 10 recommend!"
- Katie G.
"Jessica was super helpful in finding me a health plan that worked best for me and my needs. The process was super quick and simple and I was fully covered at the end of a five minute phone call"
- Adie W.
"Wonderful insurance company to work. Jessica is friendly and knowledgeable and makes it easy to choose them for all of my insurance needs."
- Monique M.
"The ladies provided detailed information about the coverage we need. Starting our new auto and travel trailer policies went smoothly."
- Mary M.
"Staff is extremely knowledgeable and always available to assist!!!
Thank you making insurance a enjoyable adventure!"
- JAZZ W.
"Very helpful and friendly. Exceeded my expectations! Definitely recommend!"
- Jayne Van L.
"Very helpful with what you need. Does everything they can to get you the best rates possible."
- Austyn A.
"Very friendly agent and they quoted me a great price!!"
- Joann M.
"Sheri truly wants what best for your family!"
- Jennifer F.
"Most honest and helpful agent ever!"
- Ginny pat F.
"Best Insurance provider!!!"
- Heather B.
"Absolutely love this place"
- Kayman L.
"Sheri is one of the best agents I have worked with and knows her stuff!! Highly recommend. I switched from another company due to poor customer service. That is no longer an issue here!"
- Cody S.
"Wow! Are you looking for superior customer service and great insurance you can afford? Here is your place! I was delighted with the well guided help that Shannon Matsinger offered to my family. We finally feel like we have insurance that we understand and can use. Shannon has been there every step of the way and continues to be there to help with any little question. We competed our application and had our cards and approval in less than a week. We drudged through 3 months with another company and ended up with an outrageous premium and my spouse not being covered..with no real explanation. Our experience with Shannon was terrific, just wish we had known sooner how easy it can be to get great coverage from someone who really cares about her customers."